DELIVERY

Complimentary Delivery

Maison Skorpios offers complimentary delivery to the countries and territories listed below.

Available delivery methods and estimated delivery times may vary depending on the destination, product category and weight of the order.
The available delivery options will be displayed before your order is confirmed.

Delivery Destinations

Maison Skorpios currently delivers to the following countries and territories:

Europe
Metropolitan France and Corsica, Germany, Andorra, Austria, Belgium, Bulgaria, Vatican City State, Croatia, Spain, Estonia, Gibraltar, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, San Marino, Serbia, Slovakia, Slovenia.

Northern Europe
Denmark, Finland, Iceland, Norway, Sweden.

French Overseas Territories
Guadeloupe, French Guiana, Martinique, Mayotte, New Caledonia, French Polynesia, Réunion Island, Saint-Barthélemy,
Saint-Martin, Saint Pierre and Miquelon, French Southern Territories, Wallis and Futuna.

Latin America
Argentina, Brazil, Chile, Colombia, Costa Rica, Panama, Peru, Uruguay, Venezuela.

Middle East
Saudi Arabia, Bahrain, United Arab Emirates, Israel, Kuwait, Lebanon, Qatar, Turkey.

Other Destinations
Malaysia.

Your order will be delivered to the delivery address provided at checkout, which may differ from your billing address.
Please ensure that all delivery information is complete and accurate before confirming your order.

Delivery Methods & Tracking

Available delivery methods depend on the destination, product category and weight of your order. Where several options are available,
you will be able to select your preferred delivery method before completing your purchase.

Once your order has been shipped, you will receive a tracking number by email.
You can use this number to follow the progress of your delivery directly on the carrier’s website.

Delivery Times

Estimated delivery times vary depending on the destination and delivery method.
The estimated timeframe applicable to your order will be communicated during the ordering process and confirmed by email.

Should your order not be delivered within the indicated timeframe, please contact our customer care team at customer@maisonskorpios.com.

If delivery has still not been completed within a reasonable additional period following your request, you may cancel your order in accordance with applicable consumer law. In this event, all sums paid, including any applicable delivery charges, will be refunded no later than 14 days following termination of the contract.

RETURNS

Return Policy

Should your purchase not meet your expectations, you may return it within 14 days of receipt for an exchange or refund.

If your order contains several items delivered separately, the 14-day period begins upon receipt of the final item.
If the return period expires on a Saturday, Sunday or public holiday, it will be extended to the next working day.

Items must be returned unworn, unused, in perfect condition and in their original packaging, with all original elements included.

How to Make a Return

To request a return, please contact our customer care team at customer@maisonskorpios.com within 14 days of receiving your order.

Our team will provide you with the appropriate return address and all necessary instructions before you send your item.

Once you have informed us of your intention to return your order, the item must be sent back without undue delay and no later than 14 calendar days following your request. A copy of the corresponding purchase invoice should be included with the return.

We recommend contacting our Customer Care team before arranging any shipment to ensure that your return is sent to the correct address and processed accordingly.

Return Costs

Returns are complimentary within France.

For returns from all other destinations, a €40 return shipping fee will be deducted from the amount refunded.

If you choose to arrange the return shipment independently, Maison Skorpios cannot be held responsible for any loss or damage occurring while the parcel is in the care of the carrier selected by the customer.

Refunds

Once your return has been received and its condition verified by our team, you may choose between a refund or store credit, subject to the conditions set out below.

Refunds will be issued to the original payment method. Where applicable, return shipping costs will be deducted from the refunded amount.

Refunds will be processed as soon as possible and no later than 14 days from the date on which we are informed of your decision to withdraw. Maison Skorpios reserves the right to withhold reimbursement until the returned item has been received.

The customer is responsible for any loss in value resulting from handling the item beyond what is necessary to establish its nature, characteristics and fit.

Exchanges

Maison Skorpios offers one complimentary exchange per order.

Should you require more than one exchange for the same order, the first exchange will be covered by Maison Skorpios.
Any additional exchange costs will be at the customer’s expense.

To request an exchange, please contact our Customer Care team at customer@maisonskorpios.com, specifying the item you wish to exchange. Our team will provide you with the necessary instructions.

Sale & Discounted Items

In accordance with Article L221-28 of the French Consumer Code, products purchased on sale, at a discounted price or during liquidation are excluded from the right of withdrawal. As a result, no refunds will be accepted for sale items, except in cases of non-compliance or damaged products upon delivery.

Sale and discounted items may only be exchanged or returned for store credit.

As these items are offered at a reduced price, we encourage you to carefully check the product details, including size, colour and style, before completing your purchase.

Need Assistance?

For any questions regarding delivery, returns or exchanges, our customer care team is available to assist you at customer@maisonskorpios.com.