Frequently asked questions

Our repair services cover all our styles: flats, heels, ankle boots, mules, sandals, west boots, thigh-high boots, as well as our belts.
Each request is individually assessed by our atelier to determine the most appropriate repair, in keeping with the Maison’s craftsmanship.

For any item purchased within the last two years, Maison Skorpios covers the cost of the repair upon presentation of proof of purchase showing the date of acquisition.

For items purchased more than two years ago, a quotation will be provided following an assessment by our team.

Repairs generally take approximately three months. The cost of shipping the item to our boutique remains the customer’s responsibility.

To benefit from our repair service, proof of purchase from a Maison Skorpios boutique or our website will be required.

Our repair service is exclusively available for items purchased directly from Maison Skorpios and does not apply to purchases made through third-party retailers.

Step 1: Subscribe to our newsletter to receive 15% off your first order.

Step 2: Browse our collections and select the style of your choice.

Step 3: Choose your size and check its availability.

Step 4: Click “Add to Bag”, then proceed to your bag to complete your purchase.

Step 5: Enter your delivery and payment details, then confirm your order.

Once your order has been confirmed, you will receive a confirmation email with a summary of your purchase.

Once your order has been confirmed, you will receive a confirmation email containing the details of your purchase. A second email will be sent as soon as your order has been shipped, together with your tracking information.

If your order has not yet been shipped, please contact our Customer Care team at customer@maisonskorpios.com. Our team will do its best to accommodate your requested changes before dispatch.

Maison Skorpios accepts payments by Visa, Mastercard, American Express and PayPal.

We offer worldwide shipping for free.

Once your order has been shipped, you will receive a tracking number by email. You can use this number to follow the progress of your delivery directly on the carrier’s website.

If your order has not arrived within the expected delivery timeframe, please contact our customer care team at customer@maisonskorpios.com. Our team will check the status of your delivery and assist you until your order is received.

Contact us at customer@maisonskorpios.com.

Yes, you have 14 days from the date of receipt of your order to request an exchange. Please contact our Customer Care team at customer@maisonskorpios.com, specifying the item you wish to exchange.

We are pleased to offer one complimentary exchange per order.

Should you wish to make more than one exchange for the same order, the first exchange will be covered by Maison Skorpios. Any additional exchange costs will be at the customer’s expense.

Before sending your item, please contact our Customer Care team at customer@maisonskorpios.com. Our team will provide you with the correct return address and the necessary instructions.

Should you choose to arrange the shipment yourself, Maison Skorpios cannot be held responsible for any parcel lost by the carrier. Exchanges or refunds can only be processed once the item has been received by our team.

We therefore recommend contacting our Customer Care team before returning your item to ensure a smooth exchange process.

You have 14 days from the date of receipt of your order to request a refund.

Items must be returned unworn, in perfect condition and in their original packaging, together with all elements originally received.

Returns are complimentary within France. For international returns, a €40 shipping fee will be deducted from the refunded amount.

If the price of an item is permanently adjusted within 14 days of your purchase, we will be pleased to offer you store credit corresponding to the price difference.

This policy applies exclusively to permanent price adjustments and excludes seasonal sales and promotional offers.

The difference will be issued exclusively as store credit and cannot be refunded to the original payment method.