Delivery and Return

DELIVERY

Delivery territory

Customers are expressly informed that the E-commerce only offers delivery of Products to the following countries:

• Metropolitan France and Corsica ;
• Germany
• Andorra
• Austria
• Belgium
• Bulgaria
• Vatican City State
• Costa Rica
• Croatia
• Spain
• Estonia
• Gibraltar
• Greece
• Guadeloupe
• French Guiana
• Hungary
• Israel
• Italy
• Latvia
• Lebanon
• Lithuania
• Luxembourg
• Malaysia
• Malta
• Martinique
• Mayotte
• Monaco
• New Caledonia
• Panama
• Netherlands
• Poland
• French Polynesia
• Portugal
• Czech Republic
• Reunion Island
• Romania
• Saint-Barthélemy
• San Marino
• Saint-Martin
• Saint Pierre and Miquelon
• Serbia
• Slovakia
• Slovenia
• French Southern Territories
• Turkey
• Latin America
• Uruguay
• Venezuela
• Wallis and Futuna
• Argentina
• Brazil
• Chile
• Colombia
• Peru
• Middle East
• Saudi Arabia
• Bahrain
• United Arab Emirates
• Kuwait
• Qatar
• Northern regions
• Denmark
• Finland
• Iceland
• Norway
• Sweden

The Products ordered on the E-commerce site will be delivered to the address indicated on the Customer's Order as the "delivery address" (which may be different from the billing address), provided that it is located within the possible delivery territory for the Products concerned.

Delivery methods

Different delivery methods may be possible, depending on the category of Products and their weight.

Before validating the Order, the Customer is informed of the possible delivery methods for the Product ordered, as well as the delivery times and costs corresponding to each of these methods.

The Customer must select the desired method of delivery and provide all the information required for effective delivery of the Product by this method.

Delivery times

For each Product offered for sale, the E-commerce site mentions indicative delivery times according to territories and delivery methods.

The actual delivery time will be confirmed to the Customer in the Order confirmation e-mail.

In the event of failure to deliver within the aforementioned period, the Customer may cancel the Order by registered letter with acknowledgement of receipt or in writing on another durable medium, if, after having requested AZTELUSSO, under the same terms, to make delivery within a reasonable additional period, it has not done so within that period.

The Contract shall be deemed terminated upon receipt by AZTELUSSO of the letter or writing informing it of such termination, unless it has performed in the meantime.

In the event of termination of the Contract as described above, the Customer will be reimbursed for all sums paid, including delivery charges, no later than 14 (FOURTEEN) days following the date on which the Contract was terminated.

RETURN

The Customer has a period of 14 (FOURTEEN) days from the date of receipt of the Products ordered or collection of the Order. If this period expires on a Saturday, Sunday or public holiday, it is extended to the next working day.

If the Order includes several Products delivered separately, the above time limit runs from receipt of the last Product.

The customer may withdraw within the aforementioned period without having to justify his decision or pay any penalties, with the exception of the cost of returning the goods, 40 euros (FORTY EUROS), which remains at the customer's expense and must be paid by the customer.

As an exception, for purchases delivered in France, returns are free of charge. A return slip is provided and must be used for this purpose.

To do so, the Customer shall send to AZTELUSSO at the address mentioned in the article "AZTELUSSO IDENTIFICATION", before the expiry of the above deadline:

• A copy of the following completed cancellation form; or
• A statement clearly expressing his wish to withdraw and including his Order number; or
• Fill in the online form here.

WITHDRAWAL FORM

The Products must be returned to AZTELUSSO in their original packaging, complete and new, without undue delay and no later than 14 (FOURTEEN) calendar days following communication by the Customer of its desire to withdraw. They must be accompanied by a copy of the corresponding purchase invoice.

The Customer is deemed responsible for any deterioration of the Products upon their return to AZTELUSSO.

The Customer will be, with the choice, recipient of a credit or refunded as soon as possible and at the latest in the 14 (FOURTEEN) days as from the date of effective reception by AZTELUSSO of the request for retraction of the entirety of the sums paid for its Order, deduction made if necessary, of the expenses of return, which remain with the load of the Customer. However, AZTELUSSO reserves the right to defer this reimbursement until the Products have been effectively recovered.

Exceptions / non-returnable items

In accordance with Article L221-28 of the Consumer Code, products purchased on sale, at a discounted price, or in liquidation are excluded from the right of withdrawal. As a result no refunds will be accepted for sale items, except in cases of non-compliance or damaged products upon delivery. Only exchanges or credit.

Sale items being offered at a reduced price, we encourage you to carefully check the product details (size, color, model, etc.) before finalizing your order.